Privacy Policy
Last updated: July 14, 2026
COOLDELO LABS LLC ("Cooldelo," "we," "us," or "our") operates the website cooldelo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase on our Site.
1. Information We Collect
Information you provide to us:
- Name, email address, billing and shipping address
- Payment information (processed securely by our payment providers — we do not store full card details)
- Order history and communications with our support team
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on Site, referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders, including delivering digital products
- Communicate with you about your order, account, or support requests
- Send marketing communications (only if you've opted in — you can unsubscribe anytime)
- Improve our Site, products, and customer experience
- Detect and prevent fraud, and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Payment processors (e.g., Shopify Payments, PayPal, Stripe) to process transactions securely
- Shipping and logistics providers to deliver physical orders (machines, ready-assembly products)
- Service providers who help us operate the Site (e.g., email marketing, analytics, hosting)
- Law enforcement or regulators when required by law
All third-party providers are required to handle your data securely and only for the purposes we've authorized.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
5. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings; disabling cookies may affect your shopping experience.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent for marketing communications
- Request a copy of your data (data portability)
To exercise any of these rights, contact us at support@cooldelo.com.
7. Data Security
We use industry-standard measures (including SSL encryption) to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
COOLDELO LABS LLC
Email: support@cooldelo.com
Phone: +1 (917) 814-3657
Address: 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States