Return and Refund Policy

Last updated: May 12, 2023

Thank you for shopping at cooldelo.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the a fivver gig

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to cooldelo.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to cooldelo, accessible from http://www.cooldelo.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 45 days without giving any reason for doing so.

The deadline for cancelling an Order is 45 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: cooldelodxf@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 45 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: cooldelodxf@gmail.com

Refund Policy for Cooldelo

At Cooldelo, we are committed to delivering high-quality digital products and excellent service. While we stand behind the quality of our files, this refund policy ensures fairness for both our customers and our business.

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Valid Reasons for Refund

We will consider a refund if your request meets one of the following valid reasons:

1. Defective or Corrupted Files

   • If the files you purchased are corrupted or cannot be accessed due to an issue on our end.

2. Wrong Product Delivered

   • If you receive the wrong files or a product that does not match the description provided.

3. Technical Errors on Cooldelo's Side

   • If an error on our platform prevents you from accessing or using the purchased files as intended.

If your case aligns with any of these reasons, please contact us with supporting evidence, and we will work to resolve the issue promptly.

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Invalid Reasons for Refund

To maintain the integrity of our business model, we cannot issue refunds for the following reasons:

1. Change of Mind

   • Example: "I don’t need the files anymore" or "I decided to buy from somewhere else."

2. Personal Preferences

   • Example: "I don’t like the files" or "They are not what I expected," when the product matches the description.

3. Internet Issues

   • Example: "My internet connection is too slow to download the files."

4. Improper Use

   • Example: "I couldn’t use the files properly" due to lack of knowledge, incompatible software, or incorrect equipment.

5. Unrealistic Expectations

   • Example: Expecting features or benefits beyond what is clearly stated in the product description.

6. Non-Specific Complaints

   • Example: "The files are not good enough for me" without a clear and valid justification.

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Refund Limitations

We do not offer full refunds due to the advertising and operational costs incurred during your purchase. Instead, we offer a partial refund where necessary, allowing you to retain the files. This policy ensures fairness, as we cannot verify if the files are deleted or still in use after the refund is processed.

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Resolution Alternatives

If you are dissatisfied with your purchase but do not qualify for a refund, we are happy to explore alternative solutions such as:

• Providing replacement files.
• Offering a discount on your next purchase.

Our goal is to ensure you have a positive experience with our products.

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How to Request a Refund

If you believe your case qualifies for a refund, please reach out to us at cooldelodxf@gmail.com within 60 days of your purchase. Include the following in your request:

• Your order number.
• A clear explanation of your issue.
• Evidence supporting your claim (e.g., screenshots, error messages).

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Our Decision Process

All refund requests are reviewed individually. Cooldelo reserves the right to deny any request that does not meet the criteria outlined in this policy.

We appreciate your understanding and thank you for supporting our business. If you have any questions, please don’t hesitate to contact us.